Frequently Asked Questions (FAQs)

Is your question not answered here? Please email trains@3801limited.com.au or phone 1300 65 3801 to get an answer.

All of our available trains are shown on our website: www.echr.com.au. When we release a new tour we will post them on our website. If you want to be added to our email list to be told of these tours, please enter your details in this form.

ECHR only has diesel locomotives for our current tours, which we think make for a better tour as you don’t end up covered in soot.  If we do have a steam train on a tour it will be clearly advertised and will be promoted as a special event.  We may even have an electric train on the front of the carriages, we will make sure to tell you in advance.

All prices are shown at the front of the booking page before you select your seats.

Unless explicitly specified, your ticket is for the train only.  Buffet, meals off train, connecting public transport services and other costs are not included.

Yes, when you select choose seats on the booking page. Simply click “Choose Seats” to start your booking. You can select your seat at the first stage.

Yes.  When you choose your seats, you can select as many as you like.  Please pay attention to the carriage diagrams and make sure you book the seats you want, e.g. 4 seats with a table in the middle.
For large groups (10+ people) we can assist you with this booking.  Contact our office by email (trains@3801limited.com.au) with names of all passengers and booking details.

Compartments come in different sizes and capacities.  Please see the seat map and carriage description for each tour on the booking page to determine if the space you are looking at is suitable for you.  For example, in CAM502 4 people would be perhaps too many.  In XFS2015, 4 people would have plenty of space.

All of our booking links are found at our website: www.echr.com.au.  Simply click on “Book Now” and all available trips will be shown to you for selection.  Simply follow the prompts on the screens you find there.

Yes you can use your Discover vouchers with us.  When it comes to payment, simply enter your voucher number in the box provided and it will apply the discount.

Unfortunately, due to a range of different things, we don’t know what direction a carriage will travel until it arrives on the platform. On the day, if you are in need of a particular travel direction in your carriage, please talk to your fellow passengers or our passenger attendants who might be able to help. But there are no guarantees that others will be willing to swap with you.

Unfortunately, due to a range of different things, we don’t know what side of the train will be facing the ocean until it arrives on the platform, and it could be different every time.  On the day, if you are in need of a particular travel direction in your carriage, please talk to your fellow passengers or our passenger attendants who might be able to help. But there are no guarantees that others will be willing to swap with you.

If not restricted by Covid, yest there is. This serves hot and cold drinks, alcohol, snack foods, and other items depending on the trip length.

No.  Our trains are a licensed venue and we observe strict Responsible Service of Alcohol rules.  Only alcohol purchased from our buffet can be consumed on our trains.

Please see the trip booking page for a list of restaurants, cafes and other venues to eat at. We recommend booking to avoid disappointment.

Please see the trip booking page for a list of things to do.  We recommend booking to avoid disappointment.

No.  We use Sydney Trains and ARTC stations where pets are not permitted.  However approved service dogs (eg seeing eye dogs) are fully welcome on our train (we request however you adivse us in advance so that we can ensure we make appropriate plans for you).

Our trips are day trips and can be long.  Younger children will need supervision, but older children may have an amazing time.  You know your children better than we do, so we leave that up to you.

We do.  Please contact our office or booking agent (123tix) for assistance in completing your booking.

Yes, you are more than welcome.  Whilst we will do all we can to accommodate you, please be mindful that our heritage carriages were built in the 1930s and are not required to comply with the latest access requirements.

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