Frequently Asked Questions (FAQs)

All tours currently open for booking are listed on our website: www.echr.com.au. New tours will be posted on our website as tickets are released for sale. If you want to be added to our email list to receive updates on our tours, please enter your details in this form.

ECHR are currently only operating diesel locomotives on our tours. If we are using a steam engine for a tour, it will be clearly advertised and promoted as a special event. We may even use electric locomotives in future, and will make sure to tell you in advance!

Prices vary depending on the tour – all prices are shown on the front of the booking page before you select your seats.

Unless otherwise specified, your ticket is for the train trip only – buffet purchases, off-train meals, connecting public transport services and other extras aren’t included in the ticket price.

Yes, our booking page permits seat selection. Simply click “Choose Seats” to start your booking – you can select your seat at the first stage.

Yes, when you choose your seats you can select as many as you like! Please pay attention to the carriage diagrams, and make sure you book the seats you want (e.g. 4 seats with a table in the middle).

For large groups of 10+ people, we are happy to assist you with making a booking – please contact our office by email (trains@3801limited.com.au) with names of all passengers and booking details.

Our compartments come in different sizes and capacities. Please see the seat maps and carriage descriptions on the tour booking page to determine if the compartment you’re looking at is suitable for you. For example, in carriage CAM 502 four people would be a tight squeeze, but they would have plenty of space in XFS 2015!

All of our booking links are found at our website: www.echr.com.au.  Simply click on “Book a Tour” and all available trips will be shown. Follow the prompts on the screen to navigate to the ticket booking page for the tour you like!

Unfortunately, for a range of operational reasons we can’t guarantee what direction a carriage will travel until it arrives on the platform. If you’re in need of a particular travel direction in your carriage on the day, please talk to your fellow passengers or our Passenger Attendants who will endeavour to assist where possible.

Unfortunately, for a range of operational reasons we can’t guarantee what side of the train will be facing the ocean/mountain etc. until it arrives on the platform, and it often differs between trips. If you’re in need of a particular travel direction in your carriage on the day, please talk to your fellow passengers or our Passenger Attendants who will endeavour to assist where possible.

Our trains are equipped with a licensed buffet selling hot and cold drinks, alcohol, snack foods, and other items depending on the trip duration. We ask that you please bring cash along, as EFTPOS facilities are very intermittent on most trips due to limited reception.

No – our trains are a licensed venue, and we must observe strict Responsible Service of Alcohol rules. Only alcohol purchased from our buffet may be consumed on our trains.

Please see The Village of Robertson Where to Eat website for a list of restaurants, cafes and other venues to eat at – we recommend booking to avoid disappointment.

Please see The Village of Robertson things to do website for a list of activities – where applicable, we recommend booking to avoid disappointment.

As we use Sydney Trains and ARTC stations, pets are unfortunately not permitted. Approved service dogs (e.g. seeing eye dogs) are more than welcome on our train, however we ask that you could please advise us of this in advance so we can make appropriate arrangements for you.

Most of our trips are day trips, and can be a long day out. Younger children will need supervision, but older children may have an amazing time. You know your children better than we do, so we’ll leave that up to you!

We do – please contact our office or booking agent (123Tix) for assistance in completing your booking.

Yes, you are more than welcome! Please get in touch before booking to inform us of your requirements and we’ll do everything we can to accommodate you. Please bear in mind that our heritage carriages were built in the 1930s and may not comply with the latest access requirements.